It's pretty simple, our goal is to make your Evive subscription as easy to use and accessible as possible. 🍒

You'll receive an email inviting you to activate your account. This step matters, it's what lets you create a password and access your account. Just a heads up: if you don't activate your account, your subscription will renew automatically with the selection from your first order. 😊

In your account, you can change your selection of flavors (it's nice to try new things, and our team LOVES releasing limited edition flavors and products), skip an order (even the biggest Evive fans need to skip one once in a while), advance your next billing (sometimes we just can't wait for the next scheduled renewal), or modify your order frequency (everyone's needs are different, do you prefer deliveries every 2 weeks? 4 weeks? You get to decide!).

You can also manage your payment information, delivery details, and subscription status right from your account.

Though of course, our team is always available to help if you need us, just drop us a line at info@evivenutrition.com 🙌

We want getting your Evive box to be just as easy as enjoying it. 🍒 Here's how it works.

All orders are delivered the week after they're placed. If your order is placed before Monday at 9pm, it'll go out with that same week's delivery. After that, no worries, it'll simply be included in the following week's delivery.

Deliveries happen Tuesday through Thursday, between 8am and 9pm.

To keep you in the loop, you'll receive three emails about your order: first a confirmation email outlining your delivery window, then an email with your anticipated arrival date, and finally a tracking email so you can follow your package every step of the way.

Got a question about your delivery? Reach out at info@evivenutrition.com, we're always here to help. 😊

We know how disappointing it is to open your box and find that something's not quite right, broken products, melted ones, you name it. If this happens, contact us right away at info@evivenutrition.com with photos and a description of the affected products.

Our goal is always to find a solution with you. 🙌

Your order never showed up, or it seems to have gone missing along the way? Reach out, and we'll find a solution, promise!

Contact us at info@evivenutrition.com and we'll take care of you quickly.

We know that, while we do our best to provide a top-tier experience, sometimes things can go awry.

Members are invited to contact us right away if something isn't quite right with their box. We don't accept returns or provide exchanges, and all sales are final, but our team is always happy to find a solution!

Simply send us an email to info@evivenutrition.com

We do our best to keep all flavors available to our members. Though sometimes, certain flavors go out of stock. This can happen due to sourcing issues, or because a batch wasn't quite perfect enough for our members.

When this happens, certain products can be substituted for another already in your order, or one of equal value. We do our best to let members know ahead of time (you'll find it noted in the reminder email sent before billing), though sometimes these hiccups happen at the last minute and you may not be notified.

Claudia, our co-founder, has followed a vegan lifestyle for several years. It's essential to her to offer nutritious, simple, and accessible plant-based products. 🌿

All of our products are free of animal products or by-products.

All of our products are gluten-free. Even the oats used in our smoothies are certified gluten-free.

We take the health and safety of our members very seriously! If you have any allergies or food sensitivities, we suggest reviewing the ingredients list for each of our products before ordering.

All of our products are made with the same equipment, though we produce one flavor at a time with a strict cleaning protocol between productions. Cross-contamination isn't impossible, but it's highly unlikely.

We hope you'll be able to enjoy your Evive smoothies!

The stevia leaf extract found in our smoothies is certified organic and present in very small amounts. Its presence mainly comes from the vegan protein we use in our recipes.

Fun fact: stevia is a plant. In some Latin American countries, it's been around for centuries! 😮 In some cultures, stevia leaves are used in herbal infusions to sweeten the taste, for both cooking and medicinal purposes. Its properties are numerous, and it also contains essential nutrients for the human body, including vitamin A, vitamin C, zinc, protein, potassium, magnesium, phosphorus, iron, and calcium.

Evive products are frozen, so it's important to keep them in your freezer until you're ready to make yourself a delicious smoothie!

The expiry date is printed on top of each wheel, or on the back of the bag for products bought in grocery stores.

If your products have melted upon receiving your order but are still cold to the touch, you can place them back in the freezer as you normally would.

Once defrosted, products are good for a maximum of 24 hours.

We care about the health and safety of you and your family! We recommend checking with a health professional to make sure all ingredients used are healthy for both mom and baby, since we know every pregnancy is different. That said, we can assure you we have a very large community of expecting mothers and moms who consume Evive products.

Our delicious smoothies can also be given to children! Saphir is a popular choice among kids!

We recommend giving ½ wheel (4 cubes) to children for an excellent breakfast or afternoon snack.